Frequently Asked Questions

Welcome to our FAQ section. Here you'll find clear answers to common questions about our handmade Judaica and faith-based jewelry. If you need more assistance, feel free to contact us directly.

Materials and Craftsmanship

What materials are your jewelry made of?

Our jewelry is crafted from high-quality 925 sterling silver and 9k solid gold. Each piece is meticulously handcrafted for durability, beauty, and authenticity. we have a small collection of gold-plated jewelry; it is of course stated in the description.

Where is your jewelry made?

All of our pieces are proudly designed and handcrafted in Israel by skilled artisans. We are a small, family-owned workshop with over 30 years of experience in producing fine Judaica and faith-inspired jewelry.

Shipping and Orders

Do you ship internationally?

Yes, we ship worldwide. Orders are securely packaged and shipped via trusted international couriers. Delivery times may vary depending on your destination.

How long will it take to receive my order?

Orders are usually processed within 2–3 business days. Delivery typically takes 14-28 business days for international shipments, depending on your location and selected shipping method. you can order expedited shipping, and it will arrive between 3-5 business days.

Can I track my shipment?

Yes. Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your parcel’s progress at any time.

Custom and Wholesale Orders

Can I personalize a piece?

We do not usually offer personalization or custom engraving, but feel free to contact us with your request. In some cases, we may be able to accommodate special orders depending on the design and availability.

Do you accept wholesale or bulk orders?

Yes, we regularly supply to retailers and agents worldwide. If you're interested in wholesale pricing or exclusive collections, please reach out through our wholesale page or email us directly.

Gifts and Presentation

Is your jewelry suitable for gifts?

Absolutely. All items come in elegant, branded packaging, making them ideal for gifts. We can also include a gift note upon request during checkout.

Faith-Based Collections

Do your Christian jewelry pieces come from the Holy Land?

Yes. All of our faith-based collections, including pieces featuring the Jerusalem Cross and the Star of Bethlehem, are made in the Holy Land and reflect a deep connection to its spiritual and historical significance.

Jewelry Care and Safety

How should I take care of silver, gold, and gold-plated jewelry?

To preserve your jewelry:

• Store it in a dry, cool place.

• Clean it gently with a soft, non-abrasive cloth.

• Avoid contact with water, perfumes, lotions, or household chemicals.

For gold-plated jewelry:

• Do not polish with chemical cleaners; use only a soft dry cloth.

• Remove before showering, swimming, or exercising.

• Keep it in a separate pouch or box to avoid scratches and prolong the plating's life.

Is your jewelry nickel-free?

Yes. Our jewelry is 100% nickel-free and safe for those with sensitive skin.

Returns and Warranty

What is your return policy?

We accept returns within 14-28 days of delivery for unused items in their original packaging. Custom or personalized items cannot be returned unless they arrive damaged or defective.

Do you offer a warranty?

Yes. All our products come with a one-year warranty covering manufacturing defects. This does not cover damage resulting from misuse or normal wear and tear.

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If your question is not listed here, please don't hesitate to contact us. We are here to help.